RETURN POLICY
This Return Shipments Policy governs the process for return requests initiated by the Buyer in accordance with the terms outlined herein (Return Request), as well as the procedures for resolving disputes raised by the Seller in relation to these Return Requests.
Any capitalized terms used in this Policy that are not explicitly defined shall have the same meaning as defined in the Terms of Use, as may be amended periodically.
It is important for Users to understand that Bayapari Online B2B Marketplace (referred to as “we” hereafter) acts as an intermediary platform and will solely mediate the Return Request. With the exception of any Logistics RVP, it is the Seller’s responsibility to address any issues or concerns raised by the Buyer regarding the Return Request.
We do not accept liability for any failure on the part of the Seller to resolve the Return Request raised by the Buyer.
Please note that we reserve the right to modify this Policy as needed, with any changes being promptly reflected on the Platform and becoming effective immediately. Users are expected to comply with any such changes or modifications and are encouraged to regularly review the Policy as updated on the Platform.
A. Refund will be applicable in any case:
- After delivery of the ordered product from us, if there is any defect, damage in the product or if wrong product or incomplete product has been sent to you only then you have to apply for refund within 24 hours by going to the refund option on our website with proper proof. Any application for refund after this will not be entertained.
- If the seller does not have the product you ordered, you can apply for a refund.
- Due to ordering many products at once, the seller sometimes delays the shipment of some products. In this case, we send the products that reach our office to your address. Please wait a few days to get the rest of the products. You can track your order at wholesalecart.com/tracking if you like.
- A refund can be applied for if the product you ordered does not arrive within 45 working days (excluding all types of holidays) for any reason.
- We do not have a product exchange system here.
B. Wholesale Cart's new guidelines for refunds for missing or lost products:
1. When the customer unboxing his delivered products, a video footage should be saved.
2. Each product delivered has a Chinese invoice/sticker on top of the box and a photo of it and a Chinese invoice inside the product box should be taken and saved.
3. All the products should be placed on the weighing machine/gauge which the customer will weigh, and the picture should be taken in the weighed condition.
4. In case of missing product, please inform us in detail along with the number of the missing product, specifying the correct size / color of the delivered product and with pictures.
5. If for any reason it is not possible to identify the missing or lost product by the above method, the customer must return all products to the warehouse.
6. The customer must complete the above tasks within 24 hours of delivery and report the complaint to the appropriate customer support.
C. Refund Deadline:
Our team will contact you after you apply for the refund following all the conditions. If your request falls within our refund policy then the price of the product you ordered will be refunded within 10-15 working days. In some cases, the refund time may be shorter or longer based on your payment method.
D. Returns will be applicable in some cases:
Our team will contact you after you apply for the refund following all the conditions. If your request falls within our refund policy then the price of the product you ordered will be refunded within 10-15 working days. In some cases, the refund time may be shorter or longer based on your payment method.
E. Returns will not be applicable in any case:
01. If you do not notify us within 24 hours of receiving the product.
02. If the color of the actual product differs from the product image on the website due to the display color of the computer or phone.
03. 1-4 inch variation in size.
04. If not satisfied with the product quality.
05. When the product is used.
F. Conditions of return:
1. Returned product must be unused, product cannot be washed in any way. Only fashion products can be given a trial after but they cannot be fried or smoked in any way.
2. The product must have the original tag, user manual, warranty card and all accessories included.
3. The product must be carefully returned in the original packet or box provided by the supplier. And if the product has been delivered in a packet or box of Bayapari then the product must be returned in the same packet or box with shipping level. No tape or sticker can be used on the box provided by the supplier.
G. How to apply for refund/return ?
1. First you login to your account. Then click on My Order option from there.
2. From there select the order you want to refund/return and click on the Manage Order button.
3. Then select the product you want to refund/return and fill the refund/return form accurately.
4. In case of return, carefully pack the product you want to return in the original and good packaging provided by the supplier.
5. If your address is in Kolkata, you can come to our office and return the product yourself or send it by courier to our address. On the other hand, if your address is outside Kolkata, you can send the product to our address by courier.
6. Before sending goods from Kolkata or outside Kolkata, we must be informed by phone or email. In both cases you have to courier the product at your own cost and responsibility. We are not responsible for product loss or damage in courier.